General FAQs

Searching, sorting, filtering my plans
If you have multiple LegiDoc plans you can use the search bar, sort feature, or dropdown filter to help locate a specific plan. Click Plans in the t...
Wed, 15 Jun, 2022 at 8:58 AM
Ice machine information
Ice machine information will only be present in your water safety management plan if your water system is a potable water system or if the water system has...
Mon, 14 Jun, 2021 at 10:23 AM
Change plan owner
If you need to change the owner of a LegiDoc plan, please contact us at 
Mon, 14 Jun, 2021 at 10:23 AM
Where does my organization information appear in my published plan?
The organization information appears on the title page, section 3.1 Facility Information, section 3.2 Additional Facility Information, and in the footer of ...
Mon, 28 Jun, 2021 at 9:47 AM
What are examples of infection concerns and how do I add them to LegiDoc?
Infection concerns are based on the type of patients and services provided. This includes: infections associated with Legionella, Pseudomonas, Acinetobacter...
Wed, 15 Jun, 2022 at 8:58 AM
Why is my chemical treatment inhibitor control location not showing up in the control limits monitoring section?
Typically, an inhibitor would not be a control location. Our recommendation would be to set this component to “No” as a control location for this reason: Co...
Wed, 15 Jun, 2022 at 8:37 AM
I cannot add a monitoring method for my chemical treatment
This is most likely happening because the chemical treatment component was not listed as a control location. If you want to edit the controls for a compone...
Thu, 12 May, 2022 at 8:17 AM
Will my plan auto renew if the renewal date has passed and I did not start it yet?
No. A plan will only auto renew after it has been started.
Mon, 27 Jun, 2022 at 9:52 AM
How to edit credit card, billing, and shipping information
 In the top navigation menu, click Hello, Username and then click Profile. Click Payment Info. Click on one of the following buttons: Upd...
Fri, 24 Jun, 2022 at 8:34 AM